General Enquiries

Why choose Mo Li Hua?

We provide a trusted online and in-store platform for buying a carefully curated range of luxury watch and jewellery pieces. All of our items have been hand selected by our experts for their quality and desirability.

Our pieces have been subjected to the highest standards of inspection, servicing, and certification before they are listed for sale. Our service center will polish and refurbish each item to restore its original brilliance before it is delivered to you.

Finding the perfect piece should be a joyous experience. That’s why our dedicated team is here to provide you with personalised recommendations and advice should you seek it. If you’re not sure about where to start, drop by our showroom in Singapore or let us know at support@molihua.wj.com. One of our experts will be ready to help out.

 

Where are you based? Do you have a shop I can visit?

We are based in Singapore, on the second floor of a historic shophouse facing the beautiful Botanic Gardens. Come visit us and view our collection in-person at:


Cluny Court
#02-29, 501 Bukit Timah Rd
Singapore 259760
https://g.page/molihuawj?share

We’re open daily from 10AM to 7PM.

We aren’t able to display all of our pieces in our showroom, so if you’re interested in viewing a specific item, please schedule an appointment before dropping by. You can contact us at support@molihuawj.com or call / whatsapp us at +65 9621 9453 to arrange a viewing.

 

How can I contact you to find out more?

Our team would be more than happy to help answer any questions or provide personalised recommendations should you seek it. 

You can contact us at support@molihuawj.com or whatsapp us at +65 9621 9453. We’ll get back to you within one business day.

 

Product 

Are your watch and jewellery pieces authentic?

Yes, we guarantee and stand behind the authenticity of all our items. Each piece has also been carefully cleaned and serviced by our watch and jewellery experts according to the highest standards of inspection and certification before it is listed for sale. 

Certifications will be provided for items where they are available. You can check if the item has the original certification on its product page. 

If you do require a certificate, we are able to send the item for further authentication for a fee. This process will take 1 to 2 weeks to complete. We regret that we are not able to cover these costs and any fees incurred will be payable by the buyer. Please contact us at support@molihuawj.com or whatsapp us at +65 9621 9453 if you’re interested in sending an item for authentication before purchasing.

 

Do the images shown on your website represent the actual items listed for sale?

Yes. As we only carry one item for each piece in our collection, the detailed images you see on our website are of the actual product for sale.

 

Do your items come with its original packaging and paperwork?

Items may be delivered in either the item's original packaging (if available) or in our signature box. All orders will be carefully packed in our exclusive packaging with standards that match luxury retail stores.

 

I’m looking for a specific watch or jewellery piece, would you be able to get it for me?

We’re glad that you’ve found a piece that you’re excited about! Let us know what you have in mind and our team will try our best to source for it and assist you.

 

How do I know what my ring / watch size is?

[To be added]

 

What if I need to resize my ring / watch?

If you’re in Singapore, our servicing experts can resize your item at no additional cost even after you’ve received your purchase. Please submit a request at support@molihuawj.com or whatsapp us at +65 9621 9453 before dropping your item off at our store at Cluny Court. We’ll notify you once our servicing specialists have completed the job and the item is ready for pick up at our store. We’re able to accept resizing requests within 30 days from the purchase date.

If you’re making a purchase outside of Singapore, we’re only able to provide free resizing services before the item is shipped due to the high costs of import taxes and shipping across international borders. Before making your purchase, please check your watch / ring size by using our measurer and sizing chart and let us know if you require the item to be resized before shipping. You may submit your request at support@molihuawj.com or whatsapp us at +65 9621 9453.

 

Payment 

Can I reserve an item?

Yes, you can. Any item may be reserved for up to 72 hours. Please contact us to reserve an item.  

Please note, reserving an item does not occur automatically so there may be a short delay while we receive your request. We will inform you once we have reserved your item.

 

How do I buy an item?

You can make a purchase by clicking "buy" and entering the required information. Your purchase is confirmed once you have completed the secure electronic payment directly via our website. The item will then be shipped to you at the delivery address of your choice, with your signature required on delivery.

 

What payment methods do you accept?

We currently accept all major credit/debit cards or payments via PayPal. 

 

Delivery 

Which countries do you deliver to?

For orders placed in Singapore, you may collect your purchase from our showroom at Cluny Court.

We are also able to deliver to all countries in the world except for North Korea. Shipping fees, delivery time, and import taxes will vary by country. Import taxes specific to your region are payable by you and invoiced by our courier.

 

How much does delivery cost?

Delivery times and costs vary depending on your delivery location. Please see our table below to find out what the delivery cost is for your country’s zone.

The costs applicable to your order will also be displayed in the basket before payment. 

Please note that the buyer’s signature is strictly required on delivery to confirm receipt.

 

Zone

Cost

1

$25

2

$35

3

$45

4

$65

5

$65

6

$65

7

$110

8

$130

 

Table for standardised delivery zones, see here.

 

What are the various duties and taxes payable?

For deliveries outside of Singapore, we have no authority over a local country's customs department and you may be liable to pay local taxes on imported goods. Usually your country will have a website or customs office providing you with the relevant rates. If you’re still unsure, please get in touch with us and we’ll be more than happy to look into it for you.

Please note, import taxes specific to your region are payable by you and invoiced by our courier.

 

When will I receive my order?

We aim to deliver your item(s) as soon as we can once the order has been placed.

If you’ve purchased your item in Singapore, your item will be ready for collection at our showroom within 2-5 business days. Our team will contact you to let you know once it’s ready.

For orders outside of Singapore, we aim to have it delivered within 10 to 14 business days for watches and 2-3 business days for jewellery. Our team will notify you once your item has been shipped.

 

How do I track my order?

When your order has been shipped, we will notify you via email and provide a tracking number you can use to track your order status on our website. 

 

Do I need to sign for my order?

To ensure that your package is delivered securely, our courier will require a signature upon receipt. 

Please make sure that there is someone who can receive your order at the specified shipping address as we are unable to redirect orders once items have been dispatched.

 

Can I change my delivery address?

You can contact us to change your delivery address providing your item has not yet been dispatched. 

Unfortunately, once your item has been dispatched, we aren’t able to make any changes to your delivery address.

 

Are my items insured for shipping?

In order to keep costs low for you, we do not automatically purchase insurance from our courier. 

However, if you would like to insure your items against theft and accidental damage up to the sale price, you may select to do so at checkout. 

 

Orders 

How do I know if my order has been received?

Once your order has been placed, you will receive a confirmation email with the details of your order, including its estimated delivery time. 

We will send you another email when your order is shipped and provide a tracking number you can use to track your order status at www.dhl.com.

 

Can I cancel my order?

If your item has not yet been dispatched. you can contact us to cancel your order Unfortunately, we are unable to cancel your order once the item has been dispatched.

 

Can I change my order after it has been placed?

If your item has not yet been dispatched, you can contact us to cancel your order. Unfortunately, we are unable to cancel your order once the item has been dispatched.

 

Returns & Exchanges

What is your return / exchange policy?

All of our items have been cleaned and serviced by our experts according to the highest standards of inspection and certification. In order to guarantee the authenticity and quality of our pieces, we regret that we are unable to accept any exchanges, returns, or order cancellations once they have been shipped. 

Please note that we are unable to offer any warranty for jewellery pieces or watches.

If you have a complaint relating to an item not matching the online description, it must be submitted to us within 10 days from the date of receipt. To do so, please contact us at support@molihuawj.com and include the following information:

 

  • Order number (If your item is a gift you will need to contact the person who purchased it for you to receive the proof of purchase)
  • Receipt
  • Pictures of the item
  • Details of complaint
  • Your current address info:
    • Street address
    • Postal code
    • Country, City
    • Telephone number

Once received, our team will review your request as soon as possible. If your item is eligible for a refund, it must be returned in its original purchase condition, including the original product packaging, manufacturer's containers, documentation, warranty card(s), manual(s), and all accessories. All packaging must be unmarked and not defaced in any manner. Items should also match the written or photographic documentation of the item's condition provided when requesting the return. Returns that do not meet these requirements will not be accepted. The customer will also be responsible for all return shipping costs.